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Shipping & Returns

If you are looking for specific brands/products, please contact us and we will try fulfill your requirement, preorder and carry the brands/products for you.

 

Jungle Aqua Shrimp offer FREE SHIPPING on all orders over $100 shipped via USPS Flat Rate for customers in USA. Your order will arrive within 3 business days or less depending on your vicinity to North Carolina.

 

We ship all orders via USPS and shipping is calculated by weight. If your order is less than 1lb, there is a cheaper shipping option (USPS First Class) for lightweight items. Otherwise, we will use USPS Priority to ship the package. If your order contains live moss/plants, please choose Flat Rate shipping option and we will ship your order with USPS Priority for safe arrival.

 

Shipping & Handling:
We are committed to pack and ship all your orders out within 1 - 2 business days. Your order will arrive within 3 business days or less depending on your vicinity to North Carolina.

 

Live moss/plant will only be shipped out on Monday, Tuesday, Wednesday or Saturday to be safe. So if you order live moss/plant, there might be a wait on shipping.

 

Returns Policy:

Item must be returned in new condition with original packaging within 14 Days from the PURCHASE DATE. 15% re-stocking fee applies to all returned orders. Buyer is responsible for return shipping cost.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

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